Embarrassing Global Tel-Link, commonly known as GTL, by issuing press releases showing GTL’s misdeeds in the past will help the correctional communications industry according to Securus Technologies CEO Richard Smith. Both companies provide telephone service to inmates, however, the Louisiana Public Service Commission found GTL was overcharging people who used the company’s service by double billing and setting phones to charge a higher rate than what was permitted. These wrongdoings occurred 18 years ago, but Smith says GTL is still not an ethical, transparent company and they are hurting the industry’s image.
I do not feel bad for GTL since there are many low-income families who forgo buying things that they need in order to purchase pre-paid telephone time for an incarcerated family member. Ripping these people off is shameful and I can see why Securus Technologies‘ CEO was livid. It’s not like families have a choice of inmate telephone providers, therefore, families, as consumers, deserve protection from predatory companies.
Securus Technologies recently acquired JPay, a company that furnishes tablets to inmates for email, educational opportunities, shopping and more. According to Securus’ press release through PR Newswire, the company will offer digitized payments, an inmate cloud and more to its existing suite of services.